Ensure Original Nutrition Shake

● COMPLETE, BALANCED NUTRITION: A comprehensive blend of protein, fat, carbohydrates, and essential vitamins and minerals

● IMMUNE SYSTEM SUPPORT: An excellent source of zinc, vitamin A, and antioxidants—vitamins C & E and selenium—for immune system support

● 27 VITAMINS & MINERALS AND 9G PROTEIN: To support muscle, heart, and bone health

● GREAT TASTE: Enjoy the flavor of vanilla in a ready-to-drink shake that can be enjoyed as a small meal replacement, with a meal, or as a snack.

● #1 DOCTOR-RECOMMENDED: Ensure, the brand for strength and energy, is also the brand recommended most by doctors who suggest nutritional drinks to their patients

1. Eligibility for Returns

Due to the nature of medical supplies and infection control regulations, only unopened, unused, and non-expired items in their original packaging may be eligible for return.

Returns are only accepted under the following conditions:

• Items were received damaged or defective.

• Incorrect product(s) were sent due to our error.

• The product is eligible for return under manufacturer warranty or defect policy.

2. Non-Returnable ItemsFor the safety of our clients, we cannot accept returns on the following:

• Opened or used products

• Items without original packaging

• PPE (e.g., gloves, masks, gowns)

• Incontinence products (e.g., diapers, underpads)

• Personal hygiene items (e.g., no-rinse shampoos, wipes)

• Any item marked as “final sale” or “non-returnable”

3. Return Process

To initiate a return, please contact us at biomedixsupplies@gmail.com within 7 days of delivery.

Please provide the following:

• Order number

• Reason for return

• Photos of the item (if damaged or incorrect)

Once approved, you will receive instructions on how to return the product.

4. Return Shipping

• If the return is due to our error (damaged, incorrect, or defective item), we will cover the return shipping cost.

• If the return is not due to our error, the customer is responsible for return shipping costs.Pickup may be available.

5. Refunds & CreditsOnce your return is received and inspected:

• Approved returns will be processed within 7–10 business days.

• Refunds will be issued to the original payment method or as store credit.

• Shipping fees are non-refundable unless the return is due to our error.

6. ExchangesWe do not offer direct exchanges. If you need a replacement, please place a new order and return the original item (if eligible).